Just sitting there playing a game, all of a sudden I hear a loud crack and this popped up on my screen. The room was hotter than usual so I fear that might be the case. This happened to anyone else?
I actually have the g8, non curved 4k OLED. The screen quality is great.. I will not be buying Samsung again. The UI is ATROCIOUS. It is the most annoying UI ever. A monitor is just supposed to be on when the PC tells it to be on. No it has pop ups, its asking to connect to the internet because it has updates. It's putting it's game bar on screen. Just turn on, look good, and that's it. Even switching inputs is a pain in the ass
Agree totally. Dont get me started when it decides it needs to run a pixel refresh and pops up a little b9x in the top right corner with a countdown timer. If you are concentrating on something else the message is easy to miss and it will shut down the monitor for 10 minutes. Usually this happens in the middle of a teams call or some other inappropriate moment.
Five button presses to switch inputs instead of a simple switch. The UI is truely dog shit...
My monitor shouldn't need a remote but the fact that it does is pretty sad.
But the fact that it has a mic, a mic button, a Netflix button, a Samsung TV plus button, a prime video button, and a Disney plus button, and no input button, and I can't get it to do what I want 90% if the time is in-fukin-sane.
My Samsung tv from 8 yrs ago is a similar story. Every software update is worse... and worse... slower and less friendly, more interruptive, ignores more button presses, more likely to have random crash-outs, and requires more frequent power cycles (which needs a full 7 seconds of dead power at the plug (not power button)... 5 seconds isn't long enough for a reset). It might just be that their software group is gutter level crap, but I'd never recommend the brand now.
I have a Philips 4k monitor, it just turns on when the PC does, pops up a brief message about what resolution and mode I'm in and nothing more. It's a replacement for.... my previous Philips 4k where the backlights died. But it also had forced UI on power up, the exact same way. At this point I think I'm locked in on Philips monitors they just do what I want (turn on and display a decent enough picture without over complicating it).
Even the broken Philips was easy enough to replace the backlights too, a couple of hours and some time and it's like new. So now we have two 4k monitors... my partner is very happy about this.
My previous monitor was a Samsung curved model. The only monitor I've ever had to RMA, and I had to do that twice. Got a full refund on the second, and bought a Gigabyte non-curved monitor.
I even have a BenQ monitor from 2009 that still just works perfectly.
Idk. That’s definitely physical damage. It’s cracked along the panel. Displays don’t just break on their own. I’d be very surprised if Samsung covered this under warranty
True, but if they were to approve anyone its got to be this guy, look at that stress pattern, its almost perfect. Kinda indicates a manufacturing issue.
centered with 4 equidistant & smooth/curved cracks. Starting from the top. If ever there was a likely manufactures defective screen crack its this. Sag, thermal expansion, & defect lead to the crack?
That's precisely what I'd think if I was a warranty claims specialist for Samsung. It's too perfect not to be from the direct manufacturing. Some sort of failure happened directly center where the Center of Gravity is most likely pulling.
Then OP better not send them the image with the webcam perched on top of it, causing it to exceed its loading standards and showing that the crack was clearly user fault (half /s half serious)
Idk what to tell you, I've always babied that thing. Never bumped it into anything, nothing. Although when I've carried it to move it.around I was always told to grab it by the center, as to not damage the monitor grabbing it from the sides
Tension issue is most certainly it and the guy above is partially right it is physical damage but its caused by the manufacturer tolerance, I don't think your the only one who's had this issue either.
Presumably when raising or lowering it on its stand or arm, you hold in the middle of the curve of the monitor to avoid torquing the screen or underlying parts (not the screen, but at the bezel, obviously). I have the earlier model of this monitor and the manual stated to do that when adjusting or manipulating it.
Worked at Samsung, can confirm 100%
Some repair orders had exactly the same errors. They use mircoscopes with 15x magnification to point it out.
Ur screen is broken? Let’s make a scratch on the backside and we can deny warranty 😂 worst company ever
On a an aggressive curved panel pushing material limits and massive amount of power you are incorrect.
The 49 inch version of the Samsung G9 Neo could draw 180 watts of power by itself. You get a powerful enough PC to run that monitor between 90-240 fps and that room is going to get hot quick. This leads to heat and stress fractures as the materials with different expansion rates expand and contract as you use the monitor and then turn it off.
Back before my G9 Neo shit the bed, I would hear pops from the plastic every now and again with them being much louder and often when it was extremely hot or cold in the house. Eventually one of the two boards on the G9 had a short to ground that caused me to no longer trust it.
Samsung 49 inch G9 Neos had so many manufacturering issues that they dropped their 3 year warranty for a 1 year warranty.
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u/OrionRBR5800x | X470 Gaming Plus | 16GB TridentZ | PCYes RTX 307022h ago
Samsung curved monitors are known to have tension issues which can cause the center of the screen to lift, which could cause physical damage, which should be cover under warranty if that's what happened.
I know for sure it happens, and I also know for sure Samsung has denied many warranties because of it. It's the entire reason I ended up not going with a G9 (or any 49" ultrawide monitor as a just in case), but I specifically avoided Samsung's other monitors cause they apparently have a denial track record as bad as Asus's.
You need to update your notes again, they can and have due to recent enshitification (last 2-3 years). They can break under their own weight now due to cuts in material quality. My company bought 1700 of these for a number of our gaming lounges, we have cameras throughout our facilities every monitor is covered by these cameras. We've had about 5% roughly 80 panels break during normal operation and sometimes in the middle of the night when no one but cleaning staff and security was around. Each occasion was investigated for legal and insurance reasons. Out of the initial 1700 monitors purchased, almost 190 had to be replaced, roughly 110 of those were due to negligence.
This post is a good example of why your profession is not a “source” of anything.
Displays like this do break on their own. The pattern of the stress lines in the middle make it clear this is a manufacturing defect. You are mistaken.
I researched this exact model a lot before deciding on the monitor I have now, and the reason I didn't go with it, is because of this exact problem happening to people. There are lots of reports of it. Very unfortunate, because it seems like otherwise very good.
The anime is called Akichi no Eleven, it's about soccer/football. In this scene the guy with the hand on his shoulder is insisting that his injured foot has healed. Big chin guy is saying that he should prove it by kicking the ball.
I would say plastic/cracking pop. Not electric.
Monitor was off prior to booting up the PC, so it was a cold start. Not sure how warm the room was. Ik I wasn't running AC at the time.
If it was the oem stand I would just contact samsung support, even if its out of warranty. This is the kind of thing that should garuntee a free fix/replacement. a little bit of heat in the room shouldnt cause the stand to majorly malfunction like that.
They could absolutely reinforce the monitor to prevent that happening.
There is little to no reason why a £600+ monitor can’t have some reinforcement to withstand this.
The only reason this doesn’t happen more often is because people are complacent and just assume there’s nothing wrong.
Just notice how many people are questioning how OP handled the monitor instead of questioning why these products are made like shit and are unable to hold their weight in the first place.
It’s a prime example of shit being made worse for profit margins instead of making a good, solid, product.
I had the same thing happen on a smaller curved Samsung monitor
I was able to get it repaired under warranty because I could prove the screen was coming loose from the bezel months prior to the damage. They tried to reject it initially
Literally the exact same pattern. Sadly I bought mine used a year and a half ago so I doubt there'd be any chance I could get Samsung to do anything about it
It does that. Huh.
Googled it, led me to other threads, one person (top right) got their money back.
Hopefully you'll be as lucky as the other redditor. Because there's definitely precedent.
Don't. I had one and started wishing I had more vertical space. I started thinking about getting two, but then I realized that was just a 42" TV. Got an OLED TV instead and was much happier. I also don't have to deal with games not behaving properly in super ultrawide.
I have a regular 27” OLED that I play games on already so if anything is messed up I can swap to that, but Ultrawide is just so sweet to me and I wanted a big ol UW OLED. I’m thinking I’ll just get a 34” or 39” UW OLED.
Write to samsung executive care, if the warranty is still valid push and push. Executive care gave me my 3.5k for my ark and let me keep the monitor just bc I wanted it serviced and wouldn't let up, nicely. Still works fine minus some minor lighting issues in a corner and the built in speaker pops out of sound randomly but comes back.
Depends if the rep checks the tags. Had this exact trick pulled on me when I was working for an electronics shop. Got a TV returned as a DOA. Was about to do a swap refund but decided to check all tags were in order before issuing the swap. Turned really awkward for the customer really fast.
I had a similar thing happen to my CRG9 went to bathroom came back and basically exactly this. Ive never been able to explain what happened to it but I can tell you Samsung was 0 help
I went through 9 levels of hell and then a tenth for good measure fighting Samsung and all of the angels to get that company to pay for my broken fridge they couldn’t fix.
Looks like the screen has a stress line (physical damage) in the middle that was putting pressure on the glass. Then add heat from the backlights and there you go...
Were broken monitor buddies. You know what's weird, this morning one of my monitors broke top left for some reason. And I was sitting there trying to cheer myself up by saying to myself "There's billions of people on the planet and there must be someone sitting there also looking at a broken screen wondering why this happened to them". And here you are. Except I'm lucky, it happened to my least expensive monitor, or maybe it happened because it was my least expensive monitor...
The G9 runs really hot, I wouldn’t be surprised if thermal expansion exacerbated a flaw and cause the panel to crack if the room was really hot as well.
Very sad OP, think the heat expanded and caused an issue. At first I thought it was physical damage until I read you were on the PC. You can see the visible line center top.
The damage is too symetrical and too centered. Seems it wanted to fold itself like some other Samsung displays.
Anyway, there is clearly a dent dead-center. I could blame OP and say he hit it with something, or the webcam maybe at that position and caused damage due to things unknown... but this seens to synetrical to be caused by a user.
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u/reeefur9950x3d | RTX 5090FE | DDR5 7200 | MSI MPG X870E EDGE TI WIFI23h ago
Man, I have a rog stryx and idk if it's the image but the G9 looks like twice the size. I almost bought it but it was so damn expensive and I didn't like what I read on the reviews. What's the plan now? Gonna try your luck or just throw it away?
My smaller odyssey broke in the middle randomly too. Apparently this happened to more people. They wouldnt repair it under warranty because with all the perflectly in the middle damaged screens they all said it was the owners fault. Never bought a Samsung monitor since. Fuck them.
I have the same monitor and this terrifies me. I just bought new video cards and they came with sag supports, which I have now used to support the sides of my monitor. The video cards hang vertically in my case, so I don't need the sag supports.
Mine from 2019 is still going strong even after my thumb “cracked” a singular pixel at the top over three years ago. I would cry a little if mine died as I can’t go back to 16:9 after almost 7 years of 32:9 glory. Mine is on an HD wall mount though (33lbs is a hefty one) as I watched the stand stress the fuck out of the monitor by wiggling and moving when the desk did. The stand they come with (at least mine was) is straight fucking garbage as it hangs the monitor over a point instead of supporting it.
The saddest part is that samsung likely will NOT honor the warranty. I had the original onr that broke similarly. Samsung said ot was my fault and kept my 1500. Good luck!
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u/Izan_TM r7 7800X3D RX 7900XT 64gb DDR5 6000 23h ago
turns out having two layers of glass under such extreme tension can have some adverse effects
samsung's curved LCD monitors are known for having tension related issues like the panel lifting off of the frame at the center